|Free delivery is available on all orders by a friendly driver in a small van. This excludes delivery to the Scottish Highlands, please contact us to arrange a quote if this is applicable to your order.|
Although every effort is made to ensure your items are dispatched to you as soon as possible, please allow 10-14 working days for express delivery. If this becomes unachievable we will contact you as soon as possible to acknowledge you of these changes.
How do I return goods?
We always strive to ensure customer satisfaction and are 100% certain that you will be delighted with your furniture. However, if for whatever reason, you are unhappy with the product you have received, please call our customer services team on 01423 648707 or contact us at firstname.lastname@example.org to discuss a solution.
The customer has a 14 day 'cooling off' period from the day they receive their goods, in which time they should notify you that they wish to cancel their contract with you and a full refund be given, including any original delivery charges.Should you wish to return your items, Please note: that the buyer is always responsible for the carriage costs involved in the return of goods – this cost is 15% of the RRP value of your goods returned and is the direct cost to us of recovering the item. This charge will be deducted from any refund processed. Transporting large goods carefully is expensive and we respectfully request that customers make themselves aware of these potential charges before purchasing.
If a refund is agreed by us, we will credit your card with the a full or partial refund within 30 days of us receiving the returned items back. In order for us to provide a refund, all goods must be with the original packaging. Please see our full terms and conditions on each site for further details.